No commitment, no subscription, no strings attached.
There are absolutely 0 fees to sign up as a counselor or client. See the pricing table below for client and counselor costs after each session.
Our free services don't come with restrictions or limitations, or additional baggage, and to get those services you will not have to do anything.
We also do not monitor or censor any ongoing discussions or if you decide to meet in person with your counselor directly. We highly recommend you chat with a counselor first before actually starting a session.
It is also free for unlimited files and unrestricted to the total size of those files. We will not charge you after you reach certain GB thresholds.
Paying for a service is easy. Once you link your card, the money will be taken after each session automatically.
Are you a counselor? Worried about getting paid? Set up a PayPal or link your bank account, and get paid regularly.
Payment Protection for Clients
We keep in mind that technology can fail anytime, and we do not think you should pay for that. When you call a counselor and see a bad connection, considering this in mind, you won't be charged if you disconnect within 30 seconds. We recommend you chat with your counselor before actually calling.
Kounsel especially designed to consider network error or slow network in mind. When we talk about cost and pricing you should not be paying extra, just wifi signal is slow and it takes longer for the signal to reach our server. Our payment team considers this and it reflects on our bill too. We do recommend hang-up and right away if you see network issue.
There are no additional charges for using our platform as a user. All of our counseling sessions are based on the rate, the counselor specifies, and they are billed as such.
Offers: Counselors provide one-minute free consultation for their new customers. Additional offers may available in-app.
- No additional cost when more than $10 USD
- 30 cents administrative fees for any transactions less than $10 USD
- No charges if a video session stopped, canceled or disconnected within 15 seconds.
Pay By minute
- Free limited time
- $75/month Free first year
Have more questions?
Contact us at any time at firstname.lastname@example.org
Client: When a client cancels an appointment Kounsel issue a full refund for canceling 48 hours in advance. 90% for canceling 24 hours in advance and 50% for canceling 12 hours in advance.
Counselor: When a counselor cancels an appointment Kounsel issue a full refund.